Frequently Asked Questions

Do you offer delivery?

Absolutely! We offer a pickup and dropoff service - we will collect your empties as desired, and drop off new cartridges as needed. To learn more about how we can help your business: Business Services.

How many times can I refill a cartridge?

Eventually all cartridges will need to be replaced, but with proper care and handling you can often get several refills out of each cartridge before you need to get a new one. Ask our expert staff how you can get the longest life out of your cartridge.

How does refilling help the environment?

Inkjet cartridges are made of plastics and take approximately 2.5 ounces of oil to manufacture. Every time you refill your cartridge instead of buying a new one, you’re reducing landfill waste significantly!

How long will a refilled cartridge last?

At Island Ink-Jet we believe in giving you the most for your money. That’s why we always refill cartridges with as much, or often more ink than they came with originally. If you ensure your cartridge does not dry out, you should get a long healthy life out of it.
However, inkjet cartridges are designed by their manufacturers to break down and fail over time, so in most cases we wouldn't suggest more than 3 refills.

Will refilling void my warranty?

No, it most certainly will not! So called “Tied Selling” is against the law in Canada under the Canadian Competition Act. Your printer’s manufacturer is not responsible for any damage resulting from the use of a refilled ink cartridge, but any issue not resulting from the use of a refilled cartridge will still be covered under your standard warranty. Also, in the extremely unlikely event that refilled ink is responsible for printer damage, we will cover repair or replacement costs. Ask us for details.

How long will it take?

With our “drop and shop” inkjet refill service, we can usually have your cartridges ready in half an hour or less. If you can't wait, ask about our "Swap" program!

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