The item was a toner replacement cartridge for a Brother Laser Printer.
Shortly after I placed the order I had a message from the company thanking me for my order and telling me it was being prepared for shipment. Shortly after that I had a shipment notification and the item was delivered two days later!
The replacement slipped effortlessly into my printer as has been printing away ever since.
So, top marks for a) communication, b) promptness and efficiency, and c) for quality of the product.
Almost forgot to mention the price; less than 25% of what I could have paid if I'd ordered from the wrong place.