The order arrived quickly. I was missing 2 items which did not show on the packing list as back order. I had to go through my list and the items received a few times to ensure that I was correct and I then advised Alex about the missing items. Alex was very helpful and checked the shipping dept right away. It turns out that I was missing two items. Not long after, I received another delivery but on this one I item was received only, 1 item was again missing. Ii was referred to the shipping information but I had already checked that. As of today, April 26, 1 item (duct tape) is still on back order but probably will be delivered this week This delivery problem is not a deterrent for me and not a problem as far as my connection with this company.